Terms & Conditions
At Plat Institute we want our customers
to know their rights, feel secure to use our services, and understand our
commitments. The terms and conditions outline the regulations for the use of
the platform located at www.platinstitute.com.
When making a purchase you are
asked to confirm that you have understood the terms and conditions. If you do
not confirm, a purchase cannot be completed. In case of questions, please
contact us at
lab@platinstitute.com, and we will get back to you as soon as
possible.
Be aware that we can make
changes to the present terms and conditions without notice. It is, therefore, a
good idea to review these terms and conditions when you find them suitable.
All rights, obligations,
specials, orders and agreements that fall under these general terms and
conditions, and under this condition, are applicable under Spanish law and
jurisdiction.
Purchase:
Agreements, including oral agreements, must be confirmed in writing in order to be binding.
Purchases of product or services can be made by any individual or legal entity legally entitled to enter into such agreements, with a valid payment method and valid delivery address. The buyer has first completed a purchase when clicking the “buy” button.
When a buyer purchases a physical or digital product, an email is sent to the buyer confirming the order. The price of the piece, including shipping costs, will be charged from the bank account of the buyer immediately after the buyer has clicked “buy”.
In certain cases, it might be impossible to deliver an order as described, thus Plat Institute holds the right to cancel any purchase for a full refund, without further notice.
Plat Institute accepts bank transfers, and credit card payments from all major providers including Visa, Mastercard, American Express, ACH Debit, Apple Pay, Discover and JB. If you would like to use another payment method than mentioned above, please reach out to lab@platinstute.com. Plat Institute holds the right to change payment solutions at all times, without further notice.
Supply and implementation
Plat Institute will take the greatest possible care when receiving and implementing orders for products.
The place of delivery is deemed to be the address that the customer makes known to the company.
Plat Institute will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a longer period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the customer will be informed about this at the latest 30 days after the order was placed. In this case, the customer has a right to dissolve the contract free of charge.
The risk of damage and/or loss of products rests upon Plat Institute up to the moment of delivery to the customer or a representative previous designated by the customer and announced to Plat Institute, unless this has explicitly been agreed otherwise.
Delivery:
The shipping provider of Plat Institute will deliver the design piece(s) to the address given by the buyer within the time frame given when purchasing the piece.
The buyer must ensure that the address of delivery is correct and that it is possible to deliver during business hours.
In the case of extra costs for attempted delivery or similar, the customer must cover the full amount of the extra costs.
The time of delivery may depend on, and be made impossible by, external factors; force Majeure, strikes, postal delays, and other extraordinary circumstances.
Pieces damaged during shipment:
It is the buyers’ responsibility to inspect the condition of the design piece upon delivery. If a piece is damaged, the buyer must contact Plat within three days of receiving the piece by sending an email to lab@platinstitute.com. The email must include the order number, contact information, date of delivery, information about the damage, name of the product, a photo of the damages, and condition of the inner and outer packaging.
During shipment, all pieces are insured. Damages inflicted during shipment will therefore never be at the cost of the buyer. If damage occurred clearly because of a faulty produced piece, or insufficient packaging, Plat Institute will cover the return and repair costs. If damage occurred clearly during the shipment, despite sufficient packaging, the insurance or Plat Institute will cover any return and repair costs. It is, however, crucial that the buyer contact Plat within three days after the piece has been received with pictures clearly documenting the damage, and the state of the inner and outer packaging.
If a piece is damaged at delivery the buyer has the right to have it repaired, or receive a new design piece, or cancel the purchase for a full refund of the total cost.
Returns
When purchasing products, a customer has the possibility of dissolving the contract, without giving reasons, during 7 days. This period commences on the day after the product was received by the customer.
During this period the customer will treat the product and its packaging with care. The customer will only unpack or use the product as far as necessary in order to be able to assess whether the customer wishes to retain the product. If the customer wishes to exercise the right of withdrawal, then the customer will return the product to Plat Institute, with all associated components, and – in as far as this is reasonably possible – in the original state and packaging, in accordance with the reasonable and clear instructions that were provided by Plat Institute.
If a customer makes use of the right of withdrawal, the customer shall be responsible for, at most, the costs of returning the goods.
If the customer has paid a sum, Plat Institute will refund this sum as quickly as possible, though at the latest within 30 days after the goods were returned or after the withdrawal.
Withdrawal will not be accepted when the product has been used or damaged.
Privacy
All personal information is used only to complete orders and to send emails with product offers, newsletters, or other activities (Unless otherwise specified). No third party will ever have access to personal information.
Intellectual Property
All intellectual property rights related to Plat Institute and Plat.shop belong to Plat Institute. This includes, but is not limited to, copyright, photo, design, and trademark rights – for any creation such as copy, computer programs or marketing principles, etc.
It is not allowed to republish, sell, rent, reproduce, duplicate or copy material published on the Plat.shop or Plat Institute’s website.
However, it is allowed to redistribute content from Plat Institute as long as Plat Institute is mentioned or linked by hyperlink or URL. In those cases Plat Institute has no responsibility or liability for any content appearing on any third-party website or elsewhere.
Users are allowed to save or print content for personal use.
Content
Plat Institute is responsible for the technical development and maintenance of the Plat Institute’s website. Technical errors may occur, and in the case that it affects the decision to purchase a product, Plat Institute holds the responsibility to fix it. The website www.platinstitute.com, or parts of it, might be unavailable at any time or for any period.
Acceptance of the Terms and Conditions:
All users of this website have to agree to the terms and conditions listed above. The customer agrees to all of our terms and conditions automatically by placing an order with Plat Institute.
Agreements, including oral agreements, must be confirmed in writing in order to be binding.
Purchases of product or services can be made by any individual or legal entity legally entitled to enter into such agreements, with a valid payment method and valid delivery address. The buyer has first completed a purchase when clicking the “buy” button.
When a buyer purchases a physical or digital product, an email is sent to the buyer confirming the order. The price of the piece, including shipping costs, will be charged from the bank account of the buyer immediately after the buyer has clicked “buy”.
In certain cases, it might be impossible to deliver an order as described, thus Plat Institute holds the right to cancel any purchase for a full refund, without further notice.
Plat Institute accepts bank transfers, and credit card payments from all major providers including Visa, Mastercard, American Express, ACH Debit, Apple Pay, Discover and JB. If you would like to use another payment method than mentioned above, please reach out to lab@platinstute.com. Plat Institute holds the right to change payment solutions at all times, without further notice.
Supply and implementation
Plat Institute will take the greatest possible care when receiving and implementing orders for products.
The place of delivery is deemed to be the address that the customer makes known to the company.
Plat Institute will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a longer period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the customer will be informed about this at the latest 30 days after the order was placed. In this case, the customer has a right to dissolve the contract free of charge.
The risk of damage and/or loss of products rests upon Plat Institute up to the moment of delivery to the customer or a representative previous designated by the customer and announced to Plat Institute, unless this has explicitly been agreed otherwise.
Delivery:
The shipping provider of Plat Institute will deliver the design piece(s) to the address given by the buyer within the time frame given when purchasing the piece.
The buyer must ensure that the address of delivery is correct and that it is possible to deliver during business hours.
In the case of extra costs for attempted delivery or similar, the customer must cover the full amount of the extra costs.
The time of delivery may depend on, and be made impossible by, external factors; force Majeure, strikes, postal delays, and other extraordinary circumstances.
Pieces damaged during shipment:
It is the buyers’ responsibility to inspect the condition of the design piece upon delivery. If a piece is damaged, the buyer must contact Plat within three days of receiving the piece by sending an email to lab@platinstitute.com. The email must include the order number, contact information, date of delivery, information about the damage, name of the product, a photo of the damages, and condition of the inner and outer packaging.
During shipment, all pieces are insured. Damages inflicted during shipment will therefore never be at the cost of the buyer. If damage occurred clearly because of a faulty produced piece, or insufficient packaging, Plat Institute will cover the return and repair costs. If damage occurred clearly during the shipment, despite sufficient packaging, the insurance or Plat Institute will cover any return and repair costs. It is, however, crucial that the buyer contact Plat within three days after the piece has been received with pictures clearly documenting the damage, and the state of the inner and outer packaging.
If a piece is damaged at delivery the buyer has the right to have it repaired, or receive a new design piece, or cancel the purchase for a full refund of the total cost.
Returns
When purchasing products, a customer has the possibility of dissolving the contract, without giving reasons, during 7 days. This period commences on the day after the product was received by the customer.
During this period the customer will treat the product and its packaging with care. The customer will only unpack or use the product as far as necessary in order to be able to assess whether the customer wishes to retain the product. If the customer wishes to exercise the right of withdrawal, then the customer will return the product to Plat Institute, with all associated components, and – in as far as this is reasonably possible – in the original state and packaging, in accordance with the reasonable and clear instructions that were provided by Plat Institute.
If a customer makes use of the right of withdrawal, the customer shall be responsible for, at most, the costs of returning the goods.
If the customer has paid a sum, Plat Institute will refund this sum as quickly as possible, though at the latest within 30 days after the goods were returned or after the withdrawal.
Withdrawal will not be accepted when the product has been used or damaged.
Privacy
All personal information is used only to complete orders and to send emails with product offers, newsletters, or other activities (Unless otherwise specified). No third party will ever have access to personal information.
Intellectual Property
All intellectual property rights related to Plat Institute and Plat.shop belong to Plat Institute. This includes, but is not limited to, copyright, photo, design, and trademark rights – for any creation such as copy, computer programs or marketing principles, etc.
It is not allowed to republish, sell, rent, reproduce, duplicate or copy material published on the Plat.shop or Plat Institute’s website.
However, it is allowed to redistribute content from Plat Institute as long as Plat Institute is mentioned or linked by hyperlink or URL. In those cases Plat Institute has no responsibility or liability for any content appearing on any third-party website or elsewhere.
Users are allowed to save or print content for personal use.
Content
Plat Institute is responsible for the technical development and maintenance of the Plat Institute’s website. Technical errors may occur, and in the case that it affects the decision to purchase a product, Plat Institute holds the responsibility to fix it. The website www.platinstitute.com, or parts of it, might be unavailable at any time or for any period.
Acceptance of the Terms and Conditions:
All users of this website have to agree to the terms and conditions listed above. The customer agrees to all of our terms and conditions automatically by placing an order with Plat Institute.